Hamilton Location

105 Bothwell Rd

Guarantee, Returns and Refund Policy

Last updated: November 05, 2020

Thank you for choosing BuaVox Physiotherapy.

If, for any reason, You are not completely satisfied with your service We invite You to review our guarantedd and refund policy.

The following terms are applicable for any products or service that You purchased with Us.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to BuaVox Physiotherapy.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Physiotherapy Business.

  • Website refers to BuaVox Physiotherapy, accessible from buavox.com

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 24 hours of your appointment without giving any reason for doing so.

The deadline for cancelling an Order is 24 hours prior to the date on which You are due to receive the Goods (appoitnemnt).

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive notice of cancellation if you have pre-paid for Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Money Back Guarantee

We understand that there may be exceptional circumstances when You are not satisfied with the treatment Goods you may have recieved. In this instance we provide you with an oppurtunity for full refund of that individual treatment session in which you are not satisfied with.

In order for the treatment to be eligible for a money back guarantee, please make sure that:

  • The treatment was purchased in the last 24 hours
  • The moneyback is deemed on the price of a single treatment session only not a full treatment package
  • Needs to be in relation to initial review session or a single stand alone session

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

BuaVox Physiotherapy

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.


If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Guarantee, Returns and Refunds Policy, please contact us: